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Monday Morning MatchI am not sure where I heard it but the statement below hit me loud and clear, so much so that I printed it out and hung it on my office wall. “Are you merely interested in success or are you totally committed to success?”It’s a fair question, isn’t it? Wanting something to…

Do you have that “special spot” that you can go to? Maybe it’s a comfortable leather chair in your den or a rocking chair on the porch? It could be the treadmill in the basement or a workshop in the garage? Some people have a specific activity which is their getaway – like running or…

Tonight I had great service and it’s important to me that I tell someone about it. When you spend much of your time each day helping people understand the impact that providing “truly remarkable service” may have on their customers, clients and communities, it’s no wonder that when you are the one receiving that same…