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I have a sign hanging in my office that says: “Doing what’s expected only prevents customer dissatisfaction. You must do more than is expected to truly satisfy a customer”Can I tell you about a situation where someone did more than expected? I was out of my driveway early to head to Cincinnati for a session…

Q: What’s the best and worst part about a career in the real estate business? A: The best part about the real estate business is the same thing that is the worst part about the real estate business ~ It’s different every day. I can vouch for that fact as today marks the 12th anniversary…

What a great week to be a sports fan. The Final Four on Saturday, a Major League Baseball season opening night game between the NY Yankees and the Boston Red Sox, the traditional Opening Day for 26 other teams along with the NCAA Men’s Basketball Championship, the NCAA Women’s Basketball Championship, the Masters and the…