Miracle at the Baggage Claim

I love when companies find ways to do something more than what is expected. Anytime a business or service provider can have fun with their clients and do something to make them feel like they aren’t just nameless, faceless revenue sources, it becomes a win-win situation for everyone.

Check out what Canada’s WestJet Airlines did for some passengers who were traveling on two separate flights from Hamilton and Toronto to Calgary recently…

(Click here if you don’t see the video below)

Now before you get all “Bah Humbug” about this and say “it’s just a publicity stunt” or “sure, if I had an extra $10,000 I could do something like too,” ask yourself instead what you could do to surprise your clients and customers. What is something you could do that would have the recipients telling others about your awesomeness? How can you listen more to your customers and deliver exactly what they wanted?

Well done WestJet. May your holidays be turbulence free!